POLICIES

When booking an appointment, half the cost (50%) of the service is due upfront. This helps to mitigate cancellations and no-shows. Remaining half is due at time of service, plus any additional chemical charges, etc. Deposits are refundable if appointment is cancelled within cancellation policy; otherwise they’re nonrefundable, with few exceptions, at the discretion of the Owner.

A small window of time is available in case client runs behind: 15 minutes for most services, and 5 minutes for services 30 minutes or less. Any later and the full service booked may not be achievable; either the stylist and client can negotiate a partial version of the service while accepting the charges for the full cost, or the client forfeits their deposit, and must reschedule their appointment with a new deposit, depending on remaining time available. If stylist runs more than 15 minutes behind, client is entitled to a 10% discount on services.

Client is welcome to wear a mask anytime they prefer to protect themselves and others from illness. However, if client is knowingly ill, it’s advised to please reschedule appointment to allow time for recovery. Stylist may wear a mask if they are exhibiting early potential symptoms of illness or have had a risk of exposure, and will notify clients ahead of time in case they would like to reschedule. Umber and Fawn believes in science, and greatly advises clients to be vaccinated barring contraindication due to ongoing health conditions.

Clients must cancel minimum 48 hours prior to appointment. Cancelling with any shorter notice will mean deposit is forfeit, and a new deposit will be collected at time of rebooking. If client no-calls/no-shows for their appointment, deposit is forfeit, and the remaining 50% of the service will be charged to the card on file or billed to client via invoice. A new deposit will be required to rebook. Failure to adhere to these policies can result in being uninvited from Umber and Fawn.

In order to manage everyone’s schedules effectively, booking appointments will only be available eight weeks at a time. What this means for more intermittent services is client will be added to the waitlist on the recommended service day, and once that day is within eight weeks, the system will prompt client to book. It’s at this time that client can choose to book online, text, choose a different day/time, or reject the offer and wait to book.

It may seem to be a given, but it is always best to be honest with stylist, and likewise in reverse. Please tell the truth about hair history, as a fib on client’s part can be disastrous for chemical interactions, etc.

Also, it’s best to communicate clearly any allergies, sensitivities, reactivity, sensory issues, or other information that will help to make client’s service experience pleasant and without incident. Client does not need to (and shouldn’t!) suffer in silence with discomfort if there’s a reasonable accommodation to be made.

Generally refunds are not offered at Umber+Fawn. Stylist wants to provide the service as discussed with client within reasonable parameters, so if something doesn’t go according to plan, client has two weeks from date of service to reach out about a potential adjustment. Adjustments are offered on a case by case basis at the discretion of the stylist. However, if an adjustment is agreed upon, it is complimentary.